100 SERIES
CUSTOMER FOCUS AREA: CS and HSO Courses

Courses in this Focus Area create a pathway to excellent customer service and awareness. Courses include Foundations of Customer Service (CS 100) and Effective Communication = Effective Customer Service. Also in the Focus Area you will find courses that focus on the housing referral office such as this Focus Area’s capstone course Certified Housing Customer Service Representative (CHCRS™).

200 SERIES
FINANCIAL FOCUS AREA: FIN Courses

Courses in this Focus Area center on financial knowledge needed in the Housing Office. Topics covered included budget line items, operational costs and the budget process.

300 SERIES
FACILITIES FOCUS AREA: FAC Courses

This Focus Area is designed for personnel involved in the management of government assets including housing facilities. Courses included Foundations of Facilities Management (FAC 300), Foundations of Asset Management (FAC 304) and Advanced Housing Inspector’s Course (FAC 306). Newer courses focus on resources (FAC 308 Green, Greener Greenest) and Flag Quarters (FAC 305 Management of General and Flag Officer Quarters). Our latest edition to this series is
the new Certified Military Housing Inspector course
(FAC 309).

400 SERIES
MANAGEMENT FOCUS AREA: MGT Courses

This Focus Area is THE training track for all levels of Managers in Military Housing. New and more seasoned managers alike will benefit from MGT 400: Introduction to Housing Management as well as learning important skills from other management courses MHLI offers, such as Techniques and Process of Leadership (MGT 402). A new course in this focus area is Mentoring Relationships: Beyond Manager and Coach (MGT 405).

500 SERIES
UH/LODGING FOCUS AREA: UH and LDG Courses

Specifically designed for personnel who work in Unaccompanied Housing (UH) and Lodging. This focus area introduces the students to UH Management, Furnishings Management as well as basic and advanced military lodging management. The capstone courses for UH are the Certified Defense Unaccompanied Housing Manager (CDUHM™) Level 1 and 2.

600 SERIES
PRIVATIZATION FOCUS AREA: PVT Courses

Through its partnerships, MHLI has been a leader in educating Military Housing Personnel in the new reality of Privatization. The Privatization Focus Area was created to help both private and government employees navigate in privatized military housing. CDPM™ is a three tiered certification course that moves students through the beginning of privatization (Level 1) towards maintaining the relationships and sustaining the privatization project through the term of the ground lease (Level 3). This focus area also offers several Private Sector accounting courses (PVT 602/603/604). Our latest edition to this series is the new Advanced Pro Forma course (PVT 606).

700 SERIES
GENERAL SKILLS: GEN & CF Courses

MHLI ‘s General Skills and Career Field courses offer Military Housing Professionals several training opportunities. Courses include Stress Management (GEN 703) and Diversity: Individual, Cultural and Organizational (Gen 704). MHLI has also designed courses geared for those in the 1173 Career Field but applicable to all career fields. Please note, this is not considered a “Focus Area” for certification purposes.

MHLI Focus Areas

MHLI offers 50+ courses which are interactive with lectures, discussions and exercises in practical applications.
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