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100 SERIES
CUSTOMER FOCUS AREA: CS and HRS Courses

Courses in this Focus Area create a pathway to excellent customer service and awareness.
  • CS 100: Foundations of Customer Service
  • CS 103: Effective Communications = Effective Service
  • CS 104: Conflict Resolution and Mediation
  • CS 105: Building a Stronger Organization
  • CS 106: Certified Housing Customer Service Representative (CHCSR)
  • HRS 300: High Performing Housing Referral Services

300 SERIES
FACILITIES FOCUS AREA: FAC Courses

This Focus Area is designed for personnel involved in the management of government assets including housing facilities.

  • FAC 300: Foundations of Facilities Management
  • FAC 303: Housing Inspector/Engineer Technician
  • FAC 304: Foundations of Asset Management
  • FAC 308: Certified Community Housing Inspector (CCHI)
  • FAC 309: Certified Military Housing Inspector (CMHI)

400 SERIES
MANAGEMENT FOCUS AREA: MGT Courses

This Focus Area is THE training track for all levels of managers in Military Housing.

  • MGT 400: Introduction to Family Housing
    Management
  • MGT 404: DoD & Service Housing Organization & Culture (DSHOC)
  • MGT 405: Techniques of Leadership, Management and Communication
500 SERIES
UH/LODGING FOCUS AREA: UH Courses

Specifically designed for personnel who work in Unaccompanied Housing (UH) and Lodging. This focus area introduces the students to UH Management, Furnishings Management as well as basic and advanced military lodging management. The capstone courses for UH are the Certified Defense Unaccompanied Housing Manager (CDUHM™) Level 1 and 2.
  • UH 500: Introduction to Unaccompanied Housing and Furnishings Management
  • UH 501: Introduction to Unaccompanied Housing Management
  • UH 502: Introduction to Furnishings
    Management
  • UH 503: Certified Defense Unaccompanied
    Housing Manager (CDUHM)—Level 1
  • UH 503A: Certified Defense Unaccompanied
    Housing Manager (CDUHM)—Level 2

600 SERIES
PRIVATIZATION FOCUS AREA: PVT Courses

Through its partnerships, MHLI has been a leader in educating Military Housing Personnel in the new reality of Privatization. The Privatization Focus Area was created to help both private and government employees navigate in privatized military housing. CDPM™ is a three tiered certification course that moves students through the beginning of privatization (Level 1) towards maintaining the relationships and sustaining the privatization project through the term of the ground lease (Level 3). This focus area also offers several Private Sector accounting courses (PVT 602/603/604).

  • PVT 600: CDPM™ Level 1
  • PVT 600A: CDPM™ Level 2
  • PVT 600/600A: CDPM™ Levels 1 & 2 (Combined Course)
  • PVT 600B: CDPM™ Level 3
  • PVT 600A/600B: CDPM™ Levels 2 & 3 (Combined Course)
  • PVT 602/603/604: Private Sector Accounting & Financial Management

700 SERIES
GENERAL SKILLS: GEN Courses

NOTE: General Skills course are not considered a “Focus Area” for certification purposes.

  • GEN 703: Stress Management
MHLI Focus Areas

MHLI offers 25+ courses which are interactive with lectures, discussions and exercises in practical applications.
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